Following their recent in-depth interview, the Newark-based firm calls for higher standards across the trades and smarter project preparation from homeowners and businesses.

J Michael’s Painting, Inc., a respected residential and commercial painting company with more than 30 years in business, is using the momentum from its newly released interview feature to raise awareness about the growing need for better planning, stronger communication, and detail-focused workmanship across the home improvement and facilities sector.

Founded in 1991 by Mike Purvis, the company has built its reputation on efficiency, logistics, and quality craftsmanship. Following a wide-ranging Q&A that explored the industry’s biggest challenges, Purvis is encouraging both contractors and customers to elevate expectations around preparation and project management.

“Success happens before the brush touches the wall,” Purvis said in the interview. “Most projects are won or lost based on planning, communication, and the care you put into the details.”

Industry-Wide Issue: Customers Are Feeling the Impact

Homeowners and commercial property managers across the country continue to report frustration with inconsistent service quality. Recent industry surveys show:

  • 78% of homeowners say their last project was delayed due to poor planning

  • 61% report that completed work required follow-up corrections

  • Over 40% of commercial facility managers cite communication gaps as the number-one reason projects go wrong

According to Purvis, these problems can be avoided.

“They come from rushing, unclear expectations, and skipping the groundwork,” he said. “When you plan well, everyone wins — the client, the crew, and the business.”

Advocating for Better Standards in the Trades

With three decades of experience, Purvis is calling for stronger systems across the trades — especially for companies handling commercial or fast-moving projects.

“Logistics run everything,” he said. “When you plan properly, the rest of the job is smoother and safer, and it reduces stress for everyone involved.”

National data supports this view:

  • Proper scheduling can reduce project delays by up to 50%

  • Clear communication boosts customer satisfaction by 70–80%

  • Strong planning reduces labour waste by 20–30%

Highlighting the Human Element

Purvis believes this push for improvement isn’t only about business — it’s also about wellbeing.

“My personal wellbeing is tied to how smoothly the company runs,” he explained. “When we plan properly and serve people well, it creates a healthier environment for everyone — not just us, but the customer too.”

He emphasises that quality work and customer care are not optional extras, but the foundation of a good project.

What Property Owners Can Do Today

J Michael’s Painting, Inc. is urging homeowners, facility managers, and businesses to take simple steps that protect their time, money, and peace of mind — regardless of which contractor they choose.

Individuals can:

  • Ask for a clear project timeline before work begins

  • Request a written plan covering prep, scheduling, and cleanup

  • Look for early signs of strong communication

  • Provide contractors with all necessary details upfront

  • Ask how unexpected issues are handled and escalated

Purvis believes these habits can shift the entire industry.

“When customers expect better planning, the whole trade steps up. People have more power than they think.

J Michael’s Painting, Inc. invites all property owners to take an active role in preparing for painting or renovation projects. Thoughtful planning, clear expectations, and an eye for detail can dramatically improve outcomes, regardless of the contractor involved.

“Good work starts long before the paint goes on,” Purvis said. “If more people slow down, ask questions, and look for quality, the entire industry benefits.”

To read the full interview, visit the website here.

About Mike Purvis

Mike Purvis is the founder of J Michael’s Painting, Inc., a Newark, Delaware–based residential and commercial painting company established in 1991. With more than 30 years of hands-on experience, he is known for his focus on planning, logistics, detail-oriented craftsmanship, and customer care. His work is shaped by a never-quit attitude, continuous improvement, and the work ethic he learned from his father.

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